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Frequently Asked Questions

iFLY Sydney & iFLY Gold Coast

Frequently asked questions

Planning your first flight or already booked? Find answers about flying, your visit, gift vouchers and more all in one place.

Your first flight

New to indoor skydiving? Start here.

What is indoor skydiving?

Indoor skydiving is flying on air. There's no plane, no parachute and no falling: you're held up and float.

You won't be doing it alone. One of our trained instructors is in the tunnel with you on every flight, holding on, adjusting your position with hand signals and small touches, and making sure you stay stable and centred. Our job is to get you comfortable, build your confidence and let you enjoy the moment. See what to expect on the day.

Do I need any experience?

None at all, and most of the people we fly every day have never done anything like it. Before you go near the tunnel, your instructor runs a safety briefing where you'll learn the body position, the hand signals we use to talk to you over the noise of the wind, and how to enter and exit the tunnel safely.

How long is a flight?

A standard flight at iFLY Sydney and iFLY Gold Coast lasts 50 seconds. That might sound short, but it's roughly the length of a freefall from a real skydive at 14,000ft, and it feels like a lot longer when you're in there.

  • iFLY Basic: two 50-second flights per person.
  • iFLY Value: two double-length flights (100 seconds each), so twice the air time.
  • Try the Sport: three 100-second flights, for anyone who knows a taster won't be enough.

Your flights happen within a group flight session of up to 30 minutes. Everyone takes turns, so the session time is shared and is separate from your own time in the air.

What is included in my first flight?

Every first-time package includes everything you need to fly:

  • A safety briefing and flight training with your instructor before you fly.
  • A flight suit, helmet and goggles, fitted for you.
  • One-on-one instruction in the tunnel on every flight.
  • Free use of on-site lockers and free entry to the viewing gallery for your friends and family.

The number and length of your flights depend on the package you choose. Photos, videos and the High Fly are optional extras.

Can I breathe normally in the wind tunnel?

Yes! It's one of the first things people ask us, and one of the first things they're surprised by once they're in. The air moves quickly, but no special breathing equipment is needed. A little tip from the tunnel: relax and breathe normally.

If you have asthma or another breathing condition, please call us before booking so we can talk it through with you and make sure you're set up for a comfortable flight.

What is the High Fly, and is it guaranteed?

The High Fly is an optional add-on and, honestly, a highlight for a lot of our flyers. A specially trained instructor flies with you up towards the top of the tunnel and back down again, so you get a real sense of speed and height.

Because safety comes first, it can't be guaranteed. It depends on how you're flying on the day: your instructor assesses your body position and stability during your flight before taking you higher. 

Weight restrictions also apply and differ between venues. Please confirm your eligibility with the team before booking. Call 1300 435 966 or email info@ifly.com.au.

Can friends and family watch without flying?

Absolutely! Our viewing gallery is free and gives spectators an unobstructed, 360-degree view of every flight. They don't need to book; they can simply come along and cheer you on.

Who can fly?

Age, accessibility and support for your flight.

How old do you need to be to fly?

Flyers can take part from age 3, provided they meet the participation requirements and can comfortably wear the equipment. There is no upper age limit; suitability depends on health and fitness.

Does a parent or guardian need to attend with flyers under 18?

Yes. Flyers under 18 must attend with a parent or guardian aged over 18, who must sign the waiver and attend the briefing. For group bookings, contact our team before your visit to confirm the guardian and waiver arrangements.

Are there any health restrictions?

There are a few, and they're there to keep you safe. Please read them carefully before booking.

  • Shoulder dislocation: if you've ever dislocated a shoulder, we advise against flying. The body position puts load on the shoulders, and a previous dislocation increases the risk of it happening again.
  • Hard casts: if you're wearing a hard plaster cast, you'll need to wait until it comes off.
  • Pregnancy: to keep you and bub safe, you can't fly while pregnant.
  • Heart, neck or back problems: check with your doctor before flying.
  • Alcohol and drugs: you can't fly under the influence of alcohol or non-prescribed drugs.

Age, weight and equipment-fit requirements also apply. If you have a condition or injury you're unsure about, please contact our team before booking.

Is there a weight limit?

Yes. iFLY Sydney can fly anyone up to 136kg. If a flyer weighs between 118kg and 136kg, we bring a second instructor into the tunnel for an extra $30, so we can keep things safe and smooth for you. Height and weight can also affect whether the High Fly is available, and the requirements differ slightly between venues.

For iFLY Gold Coast, please contact info.gc@ifly.com.au or call 1300 435 966. 

Please contact your chosen venue before booking so the team can confirm the requirements for you. Call 1300 435 966 or email info@ifly.com.au.

I live with disability. Can I fly?

We are incredibly proud to be a part of a sport that opens up the experience of flight to everyone. Our team can adapt the experience to individual support needs. Let us know about your accessibility requirements before booking so we can discuss the options and prepare for your visit.

People living with disability can use ICANFLY for 20% off eligible Basic and Value packages. Just email or call our team with the code. We also offer dedicated All Abilities events. Explore All Abilities flights and events.

Can a carer or support person come with me?

Of course. Call us before booking and tell us about the support you need, and we'll work out together how your carer can be part of the visit, from check-in and the briefing through to watching your flight. You can also find more about the support available at our dedicated events, plus a venue information pack for Sydney and Gold Coast, on the All Abilities page.

Do you use flash photography or strobe lighting?

Flight sessions can include flash photography and occasional strobe lighting. If you live with epilepsy, seizures or another sensitivity to flashing lights, please contact us before booking or visiting so we can discuss adjustments for your session. Call 1300 435 966 or email info@ifly.com.au.

Plan your visit

Arrival times, what to wear and getting here.

When should I arrive?

Please arrive at least 60 minutes before your booked flight time. So for a 4pm flight, be with us by 3pm. Here's how that hour is used:

  1. 60 minutes before: check in at the front desk and store your belongings in a free locker.
  2. 30 minutes before: your instructor gathers your group for the safety briefing and flight training, then everyone gears up.
  3. Flight time: your flight session begins and runs for up to 30 minutes, with everyone taking turns in the tunnel.
  4. Afterwards: view your photos and videos at our media kiosks.

Allow about 2 hours in total from check-in to leaving. Your confirmation email also has the arrival instructions for your booking.

What should I wear and bring?

Wear comfortable clothing without collars or hoods, and lace-up, closed-toe shoes that will stay on in strong wind. We give you a flight suit to wear over the top. If you have long hair, bring a hair tie.

Bring your confirmation email, on your phone or printed, and complete your waiver before you arrive. Before flying, you'll need to remove all jewellery, including watches, rings and necklaces, and empty your pockets. That's for your safety and your instructor's too. Free lockers are available, and suitable footwear can be hired if you need it.

Do I need to complete a waiver?

Yes. Every flyer needs a completed waiver before flying. Complete your waiver online before your visit and have your booking number ready. Read the participation requirements carefully, including the information about previous shoulder dislocations.

A parent or guardian must complete the required consent for anyone under 18 and attend on the day.

Can I wear glasses or contact lenses?

Yes. If you wear glasses, we have larger goggles designed to fit over them. Contact lenses can be worn under the goggles too. They usually stay put, but there's a small chance one could move or come out during your flight, so it's worth bringing a spare pair if you have one.

Are lockers available?

Yes, free on-site lockers are available for your phone, keys and other loose items while you fly. Nothing can go into the tunnel with you, so we recommend leaving valuables at home where you can and removing your jewellery before you arrive.

Is parking available?

Sydney / Penrith: Free undercover parking is available in the P2 car park, right behind iFLY Downunder, with plenty of accessible spaces. There's also a taxi and drop-off bay out the front, and we're a 15-minute walk from Penrith Station.

Gold Coast: Bruce Bishop Carpark is a short walk away and offers all-day parking. Fees apply, so check current rates with the City of Gold Coast before you visit. The pick-up and drop-off zone is beside our rear entrance, and the Surfers Paradise tram stop is only a few minutes' walk away. For step-free access, use the rear entrance on Appel Street, which has lift access to the main floor.

Plan your Sydney visit · Plan your Gold Coast visit

Where are the iFLY venues?

iFLY Downunder is at 123 Mulgoa Road, Penrith NSW 2750, next door to Penrith Panthers. About 25 minutes' drive from Western Sydney International Airport.

iFLY Gold Coast is at 3084 Surfers Paradise Boulevard, right in the heart of Surfers Paradise.

Find directions, ideas for the rest of your day and more local information on our Sydney location page or Gold Coast location page.

What are your opening hours?

Both venues are open 7 days. Public holiday hours may vary. If you're planning to drop in without a booking, check with your venue first, as sessions can fill up.

Visit Penrith 
Visit Gold Coast 

What if I am running late?

Call us as soon as you can on 1300 435 966. Your safety briefing and gear-up happen before your flight session, and we can't let anyone into the tunnel without them. That means arriving late may mean you can't join your booked session. We'll always do what we can to help, and your booking's terms and conditions apply.

Bookings & prices

Choose a package or manage an existing booking.

How do I book my first flight?

It only takes a few minutes. Choose your venue, pick your package, then select a date and flight session that suits you. You can book Sydney or book Gold Coast. If you'd like a hand choosing, call 1300 435 966 or email info@ifly.com.au. Our team flies too, so we're happy to help you pick the right fit.

Which package should I choose?

Most first-timers spend their first flight getting used to the feeling and their second one really starting to fly. The extra time in iFLY Value gives you more room to relax and enjoy it.

iFLY Basic: Two 50-second flights per person.

iFLY Value: Two double-length flights per person.

Family & Friends: Eight flights shared between 2–4 people. Four flyers can have two flights each, or two flyers can have four each.

Check the current options and prices for Sydney or Gold Coast.

How much does indoor skydiving cost?

Prices depend on your venue, package and the session you choose. You'll see all available options and the full total before you pay, with no surprises. Check current prices for Sydney or Gold Coast, or visit our latest offers page.

Are there peak and off-peak prices?

Yes, some packages are priced differently depending on when you fly.

  • Sydney (Penrith): weekdays are off-peak all day. Weekends, school holidays and public holidays are peak from 10am to 5pm.
  • Gold Coast: peak is before 2pm on weekends, and on weekdays during QLD and NSW school holidays and public holidays. Weekdays during school term and weekends after 2pm are off-peak.

Select your venue and preferred date in the booking system to see the exact price before paying. Flexible on timing? Off-peak sessions are a great way to save.

Can I pay a deposit or pay on arrival?

Bookings need to be paid in full when you reserve your flights. We don't accept deposits, part payments or payment on arrival for these bookings.

Can I reschedule my booking?

Yes. Get in touch at least 48 hours before your flight and you can reschedule free of charge. Changes made within 48 hours incur a fee of $30 per person, up to $150 for every 30 minutes booked.

Call 1300 435 966 or email info@ifly.com.au. Please check the full rescheduling terms for your booking.

What if I need to cancel or cannot attend?

Contact us as soon as possible to discuss your booking. Cancellation, missed-session and refund conditions are set out in the booking terms and conditions.

You can transfer your flight to a friend without a transfer charge; contact the team if you need help arranging this.

Are there any additional costs on the day?

Optional extras can include photos and videos, High Fly, extra flights, merchandise and coaching, subject to availability. These are separate from your package unless specifically included.

Additional support fees can also apply under the venue’s weight requirements. Contact the team before booking if you need to confirm these.

What is the difference between iFLY.com.au and iFLYworld.com.au?

This website covers iFLY Downunder in Penrith and iFLY Gold Coast in Surfers Paradise, operated by xReality Group. Other Australian iFLY locations operate separately and may have different packages, prices and voucher conditions. Check the venue named on your booking or voucher.

Gifts & vouchers

Buying a gift, using your voucher or getting help.

Can I buy a flight as a gift?

Yes. Most packages are available as gift vouchers, delivered by email. Browse iFLY gift vouchers and check the package inclusions before purchasing.

How long are gift vouchers valid?

Standard gift vouchers purchased directly from iFLY have three years’ validity. Check the expiry date and conditions printed on your voucher, particularly if it was purchased through another provider.

Where can I use my voucher?

Direct iFLY Sydney and Gold Coast gift vouchers are valid at these two venues, subject to the conditions on the voucher. They do not automatically apply at independently operated iFLY locations. Contact us if you are unsure which venue your voucher covers.

How do I redeem a gift voucher?

Enter your voucher code on the voucher redemption page and follow the steps to select your flights. Pre-booking is required and sessions are subject to availability.

What if my voucher code is not working?

Check that the code and venue match the details on your voucher. If you still need help, Call 1300 435 966 or email info@ifly.com.au. Have your voucher details ready so we can look into it.

What if my voucher has expired?

An expired voucher cannot be redeemed through the normal booking process. Contact our team to discuss the options available. The team may be able to offer the same experience at a discounted price with a new validity period. Call 1300 435 966 or email info@ifly.com.au.

Groups, parties & schools

Plan a flight with your family, team or class.

How many people qualify for a group booking?

Group packages start from five flyers. Private group packages can accommodate up to 16 flyers in a session, with consecutive sessions available for larger groups. Explore group options or contact the team to discuss numbers and venue capacity.

Do you host birthday parties?

Yes. We offer birthday party packages for groups of five or more flyers. Visit our birthday parties page for current inclusions and booking options.

Can I organise a work event or private group session?

Yes. We offer group flights, corporate events and private event options. Tell us your preferred venue, group size and date so the team can help plan your visit. Explore private and corporate events.

Do you offer school excursions or STEM programs?

Yes. Our STEM and sports education programs combine learning with indoor skydiving. Ask about school and STEM programs for options that suit your group.

Photos & videos

Find your flight memories after your visit.

How do I view or buy my photos and videos?

Photos and videos can be viewed after your flight and purchased as digital downloads. They are available online for up to 30 days after your visit. Find your photos and videos and select your venue.

Because flyers move during the session, we cannot guarantee a particular photo or pose.

How do I use a prepaid photo or video code?

Use the media voucher redemption page and enter the code provided with your purchase. If you cannot find the code or your media, Call 1300 435 966 or email info@ifly.com.au.

Sport flyers & Flight Club

Keep flying, build your skills and manage your membership.

How can I keep flying after my first visit?

Explore our tunnel flying pathways for information about progressing, coaching and sport flying at Sydney and Gold Coast.

How do I join Flight Club?

Visit the Flight Club page for current membership inclusions and venue-specific sign-up options. Your membership is linked to your online account. For help joining or arranging included flight time, email flightclub@ifly.com.au.

How do Flight Club discounts work?

Flight Club uses membership tiers based on accumulated flight time. Log in to your account to see your current tier and rates, top up and make bookings. Check the Flight Club page for current tier requirements and benefits.

How long does a Flight Club membership last?

Membership lasts one year from the date you join.

Can I join partway through the year?

Yes. Your membership year starts when you join. Pro-rata memberships are not offered; check the current membership inclusions before signing up.

Can I transfer my Flight Club benefits?

No. Membership benefits cannot be transferred or sold to another person, or redeemed for cash.

Does flying at other tunnels count towards my membership?

The Flight Club program on this website applies to participating xReality Group tunnels. Time flown at independently operated tunnels does not count towards this program.

How do I log in and check my accumulated flight time?

Log in to your account and open the Flight Club section to see your recorded minutes flown. If you need help with your account, email flightclub@ifly.com.au.

Where can I find coaching, camps and events?

Visit our sport flying page for coaching and progression options, or contact flightclub@ifly.com.au for help finding a session.

More help

Speak to the team about your visit.

How do I contact iFLY?

Call 1300 435 966 or email info@ifly.com.au. You can also use our contact page. For membership and sport flying enquiries, email flightclub@ifly.com.au.

Are telephone calls recorded?

Calls to our Customer Service team may be recorded for quality and training purposes.

Ready to fly?

Choose your venue and book your first indoor skydiving experience.

After Your Flight

During your flight session the driver of our wind tunnel will be taking snaps of you mid-flight. Don't forget to smile! All photos can be viewed immediately after your flights and they’re available to purchase as digital downloads.

You can also access your photos and videos online for up to 30 days following your flights. Please note, due to flyer's movements we cannot guarantee the perfect photo but we'll try our very best.

To purchase your photos and videos click here.
If you already have pre-purchased media and have a media code click here.

Booking Online

To make a booking at iFLY we do ask for full, cleared payment at the point you make the reservation. Sorry, but we don’t accept deposits, part payment or pay on arrival.
  • You may reschedule your flight free of charge with a minimum of 48 hours notice by emailing info@ifly.com.au or calling 1300 435 966.
  • Rescheduling within 48 hours will incur a fee of $30 per person up to a maximum of $150 for every 30 minutes booked.
  • There is no charge to transfer the flight to a friend - this can be done on arrival.
  • iFLY reserves the right to cancel flights at short notice due to mechanical failure, unscheduled repairs, maintenance or anything outside of our control.
  • In the event that iFLY does cancel your booking, it will be rescheduled at the next available timeslot. No refund will be available.
  • There will be no refund for cancellations made by the customer.
  • If you fail to arrive for your flights, your booking will be void and no refunds will be issued.
  • iFLY does not offer refunds, wholly or partially. Please make sure you agree to the Terms & Conditions before purchasing your flight.
  • Cancellations require 48 hours’ notice. Such reservations may only be rescheduled under the same terms as the original reservation’s pricing and applicable restrictions. As a courtesy, iFLY may elect to reschedule such cancellations, but shall do so at its sole discretion and may require the payment of an administrative fee.
  • Customers with repeated cancellations or no-shows may lose flight privileges.
  • iFLY cannot be held responsible for missed reservations as a result of extenuating circumstances such as transportation, weather, nor any other reason outside of the control of iFLY, nor for expenses related to scheduled reservations.
  • If you have been affected by COVID19, please contact us to reschedule your booking online with the our standard Rescheduling & Cancellation terms above, or to discuss an extention of your gift voucher. 


If you fail to arrive for your flights, are late for your flights or fail to reschedule your flights within the times above, your booking will no longer be valid and you will not be entitled to a refund.

All our first time flyer experiences can be booked using our simple online booking system. You can Book Flights or buy Gift Vouchers.

If you'd like to speak to a real person about making a booking, please contact our friendly Customer Service team on 1300 435 966.
We have several dedicated teams in place to ensure we’re able to answer your questions as quickly as possible. There are a number of ways you're able to reach us and we’d be delighted to hear from you.

You can send us an enquiry with the form at the bottom of this page, and our team will scribe a response quickly and swiftly.
Or send us an email to info@ifly.com.au.

You can also send us a Facebook message, you should see the Messaenger widgit in the bottom left of the page.

And can also call our dedicated customer service team on 1300 435 966.
Each iFLY is a franchise operation.

xREALITY Group is an Australian company which specialises in immersive eXtended Reality products. XRG owns and operates 2 indoor skydive facilties, iFLY Downunder in Penrith, Sydney and iFLY Gold Coast in Surfers Paradise, QLD. You can book your experience at these tunnels at iFLY.com.au.

SkyGroup Investments opened iFLY in Orlando in 1998, and own and operate 3 indoor skydive facilties in Australia, ifLY Brisbane, iFLY Melbourne, and iFLY Perth. You can book your experience at these tunnels at iFLYworld.com.au.

Buying Gift Vouchers

Most of our packages are available as gift vouchers, come with 3 years  validity and are valid at iFLY Downunder (Sydney West) and iFLY Gold Coast.

There are 5 great reasons why you should buy iFLY Gift Vouchers:
  1. It's a BRILLIANT present.
     
  2. Instant Gift
    Your voucher is delivered instantly to your email inbox.
  3. TWICE as long as a typical skydive
    Plus it's a lot cheaper, and they won't need to wait around for the weather to play ball!
  4.  It's FREE to come and watch
    We welcome family and friends. Come and take photos or a video... or better still, fly as well.
  5. Make a real CELEBRATION of it
    iFLY is seconds away from great places to eat, drink and relax together.
See about iFLY gift vouchers or Buy iFLY gift vouchers now

Packages / Pricing

We have a number of different flight packages available and the price will be different based on the package you choose.

Our iFLY Basic package is the cheapest option for individuals. But we recommend the iFLY Value package as it will give you double the flight time of the iFLY Basic, for only a small difference in price!

Our Family and Friends package offers a great discount for 2 - 4 people. It is an 8 flight package that can be split by up to 4 people.

For groups of over 5, we have kids parties, small group packages called 'Bring The Crew', and private group packages.

Please take a look at our different packages we have available online to see which best suits you.
Yes, all of our first-time flyer experiences include instruction from highly qualified IBA (International Bodyflight Association) instructors who will be present throughout your flight experience.
This is the ultimate experience for the whole family, spanning all generations. Up to 4 friends or family can enjoy a sensational flight experience all on one single, fun filled visit.

You will attend the class and share 8 flights between you. It’s up to you how you divide the flights. 
If there are 4 of you, you will get 2 flights each. 
If there are only 2 of you, you will get 4 flights each!

Family flight packages include;
  • Full equipment hire (flight suit, helmet and goggles)
  • Friendly instruction 
  • 8 flights shared between up to 2 - 4 people 
  • Personalised flight certificate each
See more packages and prices.
Here at iFLY we’re committed to ensure our customers get the very best online price for their experience. 

From time to time we do run special offers and discounts on flight experiences. Check out our latest offers and promotions now.
We have a range of group packages to suit every occasion, all at discounted prices!

Whether you’re looking to book the coolest birthday bash ever, an office knees up or just a great day out with your mates, we’ll blow you and your friends away with an unforgettable experience.

See our groups page for everything from kids parties to private groups and full venue hire.
At iFLY, we take team building to new heights!

Our state of the art attraction offers you the perfect venue for hosting your company’s event, whether you’re entertaining clients or just enjoying a fantastic staff day out.

No matter how big or small your company is, you can all become high flyers and enjoy the thrills of indoor skydiving at your nearest iFLY.

From our friendly, professional reception team to our World class instructors, we’ll do everything we can to ensure your group has the experience of a lifetime, making their day out an unforgettable one from start to finish.

See further information on corporate events at iFLY.
Party in style with all the thrills of indoor skydiving!

Soaring through our column of air is an exciting and unforgettable experience, no matter what your age (3yrs - 103yrs)!

Whether you’re booking your kids party or you’re a big kid booking your own birthday bash, we promise your party will be hard to top - leaving everyone with the biggest grins and lasting memories.

See our Groups and Parties packages.

Planning

We don’t do pro-rata memberships because you immediately get your money’s worth on sign up. A 15-min block included with a Flight Club membership is cheaper than if you buy a 15-min block on it's own. The membership includes this block time, plus NYE time, special offers, and exclusive events (just to name a few).
Are you kidding us - kids love it here! Seriously, we can fly anyone aged 3 to 103 providing you are in a state of reasonable health and fitness, and can fit into one of our flight suits and helmets.
Strangely, we never ask how long a skydive lasts but this is the opposite at a wind tunnel.

At iFLY we simulate the free fall component of a tandem skydive from 14,000ft. That part of a skydive usually lasts around 40 - 50 seconds before deploying a main parachute.
A standard flight at iFLY Sydney and iFLY Gold Coast is 50 seconds long.
We do recomened our iFLY Value packages, which offer you flights that are twice as long, offerring the best value for money!
Flyers under 18 years of age must be accompanied by a parent or guardian (over 18 yrs of age) on the day of flight. The parent / guardian will be required to provide a signature for their waiver as well as attend the classroom briefing. If you are bringing a group / party, the organiser can sign on behalf of multiple participants as a guardian.

To save time, please complete your waiver prior to arrival. It is particularly important that you take note of the information regarding previously dislocated shoulders.
At iFLY, we're proud to empower people to soar beyond their own expectations. 

We believe that regardless of physical or cognitive diversities, everyone should be given the opportunity to spread their wings. Anyone who comes to fly at iFLY and expresses a desire for assistance will be helped by specially trained flight instructors and will be afforded proper accommodations based on their needs.

People with disability can use the promo code ICANFLY for 20% off an iFLY Basic or iFLY Value package. We also have dedicated All Abilities events, find out more here: 
https://ifly.com.au/allabilities

We can all choose to fly.

If you would like to discuss any individual access needs, please call us on 1300 435 966 or email info@ifly.com.au

Anyone in a state of reasonable health & fitness from 3 to 103 can fly.

We do ask that you check the list of criteria below before booking. If you are concerned about any of the criteria, just contact us for a chat, we'll do everything we can to help you fly.

You can fly at iFLY as long as you:

Weigh less than 105kg if under 180cm in height, or under 115kg if over 180cm in height.  If you weigh between 105kg-136kg, please notify us as fees may apply and the iFLY High package or add-on is not available to those over our weight limit. We cannot fly people over 136kg.
All Locations:
  • Are 3 years old or above (you must be able to comfortably wear one of our helmets).
  • Are NOT pregnant.
  • Have NOT previously dislocated your shoulder.
  • People with previous neck, back or shoulder problems should consult their doctor prior to flying.
  • Are NOT under the influence of alcohol or non-prescribed drugs.
  • Are NOT wearing a hard cast.
  • Have signed permission from a parent or guardian if under 18 years of age* (flyers under 18 years old require adult supervision when visiting)
  • Have signed our Declaration of Risk
Check out our full list of criteria here

If you have any further questions, or would like to ask a more specific question, please get in touch with us.
Yes, anyone with reasonable health & fitness can fly but our upper weight limit is 136kg. 

Our weight restrictions are listed below.

iFLY Sydney (Penrith):
Weigh less than 136kg. Flyers between 118kg and 136kg will require 2 instructors and a special request fee of $30 applies. The High Fly add-on is not available to those over our standard weight limits.

iFLY Gold Coast:
Height under 180cm and weigh between 105kg to 136kg will require 2 instructors and a special request fee of $30 applies. Height over 180cm and weigh between 115kg to 136kg will require 2 instructors and a special request fee of $30 applies. The High Fly add-on is not available to those over our standard weight limits.
We ask that all flyers complete a waiver before they arrive on the day, paying particular attention to the information regarding previously dislocated shoulders.Waivers can filled out here

Flyers under 18 yrs of age must be accompanied by a parent or guardian (over 18 yrs of age) on the day of flight. The parent / guardian will be required to provide a signature, as well as attend the classroom briefing.

Anyone with reasonable health & fitness can fly but do check our list of criteria before you book. If you've any questions about who can fly, please contact us for a chat. We'll do everything we can to help you fly.
The customer service desk at all of our facilities is open an hour before the first flight of the day (usually by 9am, though sometimes earlier or later according to the flight schedule) until one hour after the last flight time of the day.
If you're able to fly during our quieter times, you can save money on almost all our flight experiences.

iFLY Gold Coast


During School Term Time:
Off-Peak
  • Monday - Friday - All day
Peak
  • Saturday - Sunday - After 2pm

During QLD + NSW School Holidays & Public Holidays:
Off-Peak
  • Monday - Sunday - After 2pm
Peak
  • Monday - Sunday – Before 2pm

iFLY Sydney (Penrith)


During NSW School Term Time:
Peak
  • Saturday - Sunday - Peak prices are applied to flights after 10:30am and until 5:00pm

During NSW School Holidays/Public Holidays:
Peak
  • Monday - Sunday - Peak prices are applied to flights after 10:30am and until 5:00pm

All other times will be classed as off-peak time.
We have free and accessible parking available on site at iFLY Sydney (Penrith).

iFLY Gold Coast has all day parking available at the Bruce Bishop Carpark. 
Please check the Gold Coast City Council website for latest prices.
Your report time at iFLY will be confirmed to you via email once you have successfully completed a booking with us.

If you haven’t yet made your booking, you should be aware that just like catching a plane you must arrive and 'check-in' before your actual flight time.

You should report to the front desk of your chosen venue at least 60 minutes prior to your flight time.
So, if you choose to fly at 4pm you must arrive by 3:00pm.  


Please do not be late as we hate to see people miss their flights and we are unable to offer refunds.

If you have already made a booking and are still unsure of when or where to arrive, please take a look at the confirmation email you’ll have received when you made your booking.
iFLY Gold Coast and iFLY Downunder (Sydney West) classifies ‘groups’ as 5 or more flyers. Groups of this size are rewarded with discounts.

Our private group package can fly up to 16 people in the one session which offers an even greater discount.
 
You can book multiple private group packages back-to-back, with a maximum of 200 people allowed in our building at one time.

You can check out all our group packages, from kids parties, to private groups and full venue hire here.

That's easy.
  • Dress in comfy clothes (shirts without collars are best)
  • Wear lace-up trainers
  • Bring a hair tie if you have long hair
If you wear glasses, we can provide extra large goggles that fit neatly over your glasses, meaning your sight is not obstructed during your flights. Contact lenses can also be worn under standard goggles but please note, there's always a small risk they may come out.
Firstly, we ask that every flyer completes a waiver before arrival which can be done online here. It is particularly important that you take note of the information regarding previously dislocated shoulders.

Please arrive at iFLY comfortably dressed (avoid collars and hoods) and bring a pair of well fitting lace-up trainers. We find that jeans, t-shirt and a pair of skate/running shoes are ideal. If you don't have a pair of lace-up trainers, don't worry, we do have appropriate footwear for hire

If you have long hair we recommend bringing something to tie it up and maybe a brush.

You should be prepared to remove all loose items and all items of jewellery before flying. Whilst we do have basic lockers on site, we suggest leaving valuable items at home for real peace of mind. 
All you need is your confirmation email (either printed, or on your phone is fine). 

You should complete your waiver online here before you arrive if possible, as this will save time on the day.
iFLY Gold Coast is located at Surfers Paradise with further details to be found here

iFLY Sydney is located in Penrith with further details to be found here
We have several dedicated teams in place to ensure we’re able to answer your questions as quickly as possible. There are a number of ways you're able to reach us and we’d be delighted to hear from you.

You can send us an enquiry with the form at the bottom of this page, and our team will scribe a response quickly and swiftly.
Or send us an email to info@ifly.com.au.

You can also send us a Facebook message, you should see the Messaenger widgit in the bottom left of the page.

And can also call our dedicated customer service team on 1300 435 966.
No, once you have made your reservation, you have paid for your flight experience.

We do have a number of optional Extras that can be purchased on the day of your flight including photos and videos, a High Fly, extra flights, merchandise and coaching (all subject to availability). We don’t automatically include Extras in our flight packages as that would add an additional cost for everyone coming to fly and we don’t think that’s fair.

Some Extra's can be pre-purchased online and others available in store. If you'd like to know more about our Extras please get in touch with us at 1300 435 966.
Flight sessions involve occasional flash photography (the driver of our wind tunnel will be taking snaps of flyers mid-flight) and occasional strobe lighting.

This should not affect your ability to fly or spectate, but please contact us before arrival if you think we should know about any conditions such as epilepsy or seizures. We may be able to adjust our systems to accomodate.
No, it’s just like breathing normally! There is no specialist breathing equipment required. Just relax and breathing will come naturally.

If you do suffer from any breathing difficulties such as Asthma, don’t worry, in most cases you’ll still find flying a comfortable experience and be able to breathe normally. However, we do recommend you contact us with any queries so we can offer further advice.
The High Fly is the equivalent of a hot-lap on track day where instructors give you a taste of what it's like to fly like a pro as they take hold of you and fly you upwards towards the top. 

Remembering that indoor skydiving is a skill based pursuit, we encourage flyers to be in control of their own experience and to fly independently of their instructor. The High Fly for that reason is an Extra and not a standard feature of any iFLY experience.

iFLY endeavours to offer the High Fly in as many sessions as possible but owing to the specialist training and experience level required, we are unable to guarantee it in all sessions, even if pre-booked. Additionally, it can't be guarenteed due to safety reasons for both the customer and the instructor, which is dependent on the stability of the person flying, as well as their ability to respond well to instructions; this assessment can only be made once the flyer is in the wind. Having previously done a High Fly does not guarentee that it can happen on a return visit.

Instructors that are able to offer the High Fly are among the most experienced in the world, undergoing hours of rigorous training before they are licensed* to fly with others. If an instructor with the appropriate license deems he can fly safely with an iFLY customer, and enhance their experience at the same time, then the High Fly will be offered.

Due to safety, High Fly's are unavailable for those that weigh 118kg+

If you have any questions regarding the High Fly, please speak to a member of the Flight team or give us a call on 1300435966.

*High Fly licenses are issued by the independent governing body of our sport, the International Bodyflight Association (IBA).
Calls made to our friendly Customer Service Team may be recorded for quality and training purposes only. 

Redeeming Gift Vouchers

Firstly all vouchers purchased directly with iFLY come with 3 years validity as standard and they’re nice and simple to redeem. Simply visit Redeem a Voucher to get your flights booked. Pre-booking is essential and flights are subject to availability - please ensure you book well in advance to guarantee your preferred flying time.

It’s important to know that once a voucher has expired, it can no longer be redeemed at iFLY – so we strongly recommend booking early.

However if your voucher has passed its expiry date, don’t panic, our team are on hand to help. We may be able to offer the same experience to you with either 3 or 6 months validity at a significantly discounted price. So if you’d like to discuss your purchase with our team, please don’t hesitate to contact us on 1300 435 966 or email info.info@ifly.com.au
If you have a indoor skydiving voucher you can redeem it online within minutes here

If you need help or having issues in redeeming your voucher, please don't hesitate to contact our friendly customer service team on 1300 435 966.

Sports Flyers & Flight Club

No. Your benefits are not transferable to another party, cannot be assigned, sold or redeemed for cash.

As you fly through the Flight Club status levels, your rate per minute gets cheaper! Flight club status checkpoints are reached after 1 hours, 5 hours and 10 hours of flight time.

Memberships are linked to your unique online login, where you can check your current tier, top-up your account and make bookings.
Don't have an online account? Create one now.







Once your online account is created you can join Flight Club and book your free 15 minutes by clicking the buttons below.
If you aren't ready to book in your free 15 minutes just yet, give our friendly flight crew a call on 1300 435 966. Our team will add your 15 minutes to your account, for you to book online when you're ready.

 

 
This is an initiative of xRGroup only and does not apply in any way to any other tunnels (including other iFLY tunnels), who are not part of the xRGroup network in Australia.
The membership year is 1 year from the day you sign up.
Simply log into your online account, scroll down to the Flight Club Section, and refer to the MINUTES FLOWN.
If you have any further questions about the program or your membership, please contact the XRG FLIGHT CLUB team at flightclub@ifly.com.au or click here.
We run coaching sessions, tunnel camps and regular events at all iFLY facilities aimed at returning flyers, Pro-Flyers and Skydivers alike.

All information about progressing at iFLY Downunder and iFLY Gold Coast can be found here.
You can log in here.

If you haven't booked with us before you can register for an account here.
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