Terms & Conditions

Please take a few moments to familiarise yourself with our Terms & Conditions.

Please do not proceed with any purchase or voucher redemption until you have read, understood and accepted these terms and conditions.

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General

Contents of this Website

The content of the pages of this website is for your general information and use only.
It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offense.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
We do our best to provide accurate pricing information in our advertisements, website, quotes, and online booking system. All sales are subject to current pricing and review by management. Sales made at incorrect prices, whether fault of the customer, representative of iFLY, or computer system error, will not be honoured.

Statement of Risk

All flyers must complete the Statement of Risk, a legal contract between the flyer and iFLY before flying. This contract ensures all flyers understand the nature of the sport of body flight, and the risks involved and includes a waiver of liability.
All personal information contained on the Statement of Risk is used for this purpose and will not be supplied to any other party for any other purpose, except where authorised by the customer.
As a legal contract, it must be completed accurately by the flyer or parent/guardian as applicable. Refusal to complete the Statement of Risk will result in the inability to participate and forfeiture of any flight purchases, which are non-refundable.
Flyers must bring appropriate identification in order to validate their Statement of Risk. Parents of children under 18 must provide identification to validate their right to execute the contract on behalf of the child flyer.

Customer Responsibilities

It is the customer’s responsibility to retain all information related to Credit on Account (including Gift Vouchers, Gift Cards, Flight Passes, Flight Cards) and/or the associated serial numbers as applicable. Please treat these items as if they were cash. Lost items and/or serial numbers cannot be replaced or redeemed.
Customers are responsible for the use of their personal information with regards to setting, changing, or cancelling reservations. Customers are advised to safeguard any computer login information, passwords, gift certificates, gift certificate codes, or any other identifier that is linked to their customer account and/or reservations. Use of any of the information to book, change, or cancel any reservations by the customer or any other person, is the responsibility of the customer.
Voided credits, due to loss in the mail, cancelled sale, or incomplete payment have no value and will not be honoured under any circumstances. Charge-backs, stopped cheques, or any other invalid or incomplete payment will result in the voiding of the corresponding purchase(s).
Safety of customers, instructors, and the equipment will require all personal items be removed prior to your flights, including all jewellery, bags, wallets, coins, papers, tissues; nothing can remain on the flyer’s person except shoes, clothing, and the supplied flight gear.
For the convenience of our customers, iFLY provides lockers in which personal items can be stored. iFLY will not be responsible for the loss or theft of any items on the premises, including from the lockers. We encourage our customers to leave all items of value at home or with a trusted spectator during flight sessions.

Shipping Policy

iFLY is not responsible for undelivered or delayed mail.

Acceptance of these Terms & Conditions

Be advised that once you tick to accept the Terms & Conditions on the online booking form, it is received by iFLY and serves as authorisation of your payment and acceptance of the terms and conditions stated. You also agree to further indemnify iFLY, it’s associate companies, directors and associates against any risk or action related to your participation in indoor skydiving.

First Time & Return Flyer Terms & Conditions

Who Can Fly?

We welcome flyers who:

Are aged 3-103;
Are not pregnant;
Are not under the influence of alcohol or non-prescription drugs;
Are not wearing a hard plaster cast;
Do not have any neck, back or heart conditions that may be exacerbated by flying;
Has not previously suffered a dislocated shoulder;
Has signed our Statement of Risk waiver form;
Is accompanied by an adult if under 18 years of age;
Are under 135kg*;
Comply with current Public Health Orders and relevant regulations.

Please understand that the risk of injury or death from indoor skydiving is significantly greater for people who exceed the weight limit above.

*Flyers over our standard weight** limit but under 136kg may fly provided a second experienced instructor is available to take the flight. The second experienced instructor must be requested at least 7 days prior to the flight date and will incur a $30 fee. The High Fly add-on is not available to those over our standard weight limit. All other terms and conditions apply.

**iFLY Downunder:

The standard weight limit is 118kg.

**iFLY Gold Coast:

If you are under 180cm the standard weight limit is 105kg;
If you are over 180cm the standard weight limit is 115kg;

Management reserves the right to refuse service to anyone at any time.

Accessibility

We pride ourselves on being able to fly those with physical and/or psychological disabilities and understand that each case is unique. Please call us on 1300 435 966 to discuss your individual access requirements prior to booking so we can be prepared to make your dreams of flight come true.

Reservation Time

Your reservation time is your scheduled flight time. This means that first-time flyers should arrive 60 minutes before their scheduled flight time and return flyers must arrive no less than 30 minutes before their scheduled flight time in order to complete any paperwork and attend the training session as necessary
Late arrivals will be moved to the next available session or rescheduled for a nominal fee. Flyers who arrive late and consequently miss the pre-flight briefing may be subject to a rescheduling fee. Please note the next available flight, may not be on the same date as your booking.
iFLY Downunder Off Peak / Peak Times:
Off-Peak
- Monday - Friday: All day
Peak:
- Saturday - Sunday: 10am to 5pm
- School & Public Holidays: 10am to 5pm
iFLY Gold Coast Off Peak / Peak Times:
Off-Peak
- Monday - Friday: All day
Peak:
- Saturday - Sunday: Before 2pm
- School (QLD & NSW) & Public Holidays: Before 2pm

What to Bring

Appropriate state identification;
Your booking confirmation and/or reference number;
Your gift voucher (if booked through an external company);
Some money to purchase any merchandise or additional flights;
Comfortable and appropriate clothing (we advise not to wear a shirt with a collar);
Lace-up shoes (shoe hire available to hire for a small fee);
Something to tie long hair back and/or a hairbrush, if applicable.

Rescheduling & Cancellations

You may reschedule your flight free of charge with a minimum of 48 hours notice by emailing info@ifly.com.au or calling 1300 435 966.
Rescheduling within 48 hours will incur a fee of $30 per person up to a maximum of $150 for every 30 minutes booked
If you want to reschedule but do not know when you want to fly, you may call us to postpone your booking. You must contact us again within 3 months of postponing your booking to select your new flight date. If you do not contact us, your booking will be void and no refunds will be issued.
There is no charge to transfer the flight to a friend - this can be done on arrival.
iFLY reserves the right to cancel flights at short notice due to mechanical failure, unscheduled repairs, maintenance or anything outside of our control.
In the event that iFLY does cancel your booking, it will be rescheduled at the next available timeslot. No refund will be available.
There will be no refund for cancellations made by the customer.
If you fail to arrive for your flights, your booking will be void and no refunds will be issued.
iFLY does not offer refunds, wholly or partially. Please make sure you agree to the Terms & Conditions before purchasing your flight.
Cancellations require 48 hours’ notice. Such reservations may only be rescheduled under the same terms as the original reservation’s pricing and applicable restrictions. As a courtesy, iFLY may elect to reschedule such cancellations, but shall do so at its sole discretion and may require the payment of an administrative fee.
Customers with repeated cancellations or no-shows may lose flight privileges.
iFLY cannot be held responsible for missed reservations as a result of extenuating circumstances such as transportation, weather, nor any other reason outside of the control of iFLY, nor for expenses related to scheduled reservations.
If you have been affected by COVID19, please contact us to reschedule your booking online with the our standard Rescheduling & Cancellation terms above, or to discuss an extention of your gift voucher.

Gift Vouchers

iFLY Gift Vouchers are valid for 3 years from the date of purchase, except where the gift voucher is purchased through a promotion or at a discounted rate. In that instance, the gift voucher is valid as per the terms and conditions of that promotion.
Gift vouchers must be booked and flown before the expiry date shown on the voucher.
A gift voucher can be redeemed at any iFLY.com.au sister tunnel (iFLY Downunder, iFLY Gold Coast). It is up to the customer to ensure that their booking is at the tunnel which they wish to fly.
Expired gift vouchers will not be accepted.
At iFLY’s discretion, customers may book their voucher for a date up to three (3) months after the expiry date for a cost of $30 per voucher. This only applies to vouchers issued by iFLY and not external gift experience companies.
If your iFLY voucher expired 3 months ago or more the voucher cannot be extended under any circumstances.
Return Flyer gift vouchers must be redeemed within 6 months of the initial flight date and are non-transferable.
iFLY gift vouchers cannot be redeemed for cash and cannot be refunded. If you are unable to use your gift voucher you may transfer it to another flyer.
Treat your voucher like cash and take care not to lose it. Lost or stolen gift vouchers are non-refundable and no replacements are available. If your voucher is lost or stolen you are unable to redeem your flight and will be required to purchase a new voucher.
Failure to show on your scheduled date and time will render your voucher invalid.
Customers are able to upgrade their package to a higher value package by paying the difference at the front desk. No change will be issued for flying a lower value package.
iFLY does not offer refunds, wholly or partially. Please make sure you agree to the Terms & Conditions before purchasing your gift voucher.

Unexpected Maintenance

iFLY is a mechanical device which may occasionally require unexpected maintenance.
Our best effort is made to ensure all reservations can be honoured.
Reservations cancelled by iFLY may be rescheduled based on availability and customer preference.
Rescheduling of bookings cancelled by iFLY may or may not be available at the rates and/or schedules which are compatible with the customer’s schedule.
iFLY will make every effort to reschedule under the same terms wherever possible.

Flight Time

Introductory packages for First-Time and Return Flyers are measured in Flight Time. The customer will have the opportunity to fly for the amount of time allocated for the particular activity purchased. Time consumed entering and exiting the Flight Chamber from the Staging Area counts as Flight Time.
First-Time flights are measured in 50-second blocks (50 seconds is the equivalent of a freefall skydive from 14,000 feet).
Use of tunnel time is the responsibility of the purchaser and/or flyers. iFLY and its instructors and coaches will make every effort to maximise the useable flight time but is not responsible for any unusable time.
Any disputes regarding the amount of tunnel time must be made to the manager on duty and iFLY will make every effort to review complaints using the video recording system. In the event that the complaint is determined to be valid, iFLY will compensate the purchasers/and or flyers by with additional tunnel time and/or a partial refund at its sole discretion. A complaint is considered valid if tunnel time delivered is more than five seconds less than the Tunnel Time purchased, according to the video recording.

Return Flyer

In order to qualify as a return flyer, you must have flown with iFLY within the last 6 months. You must provide a booking reference number or your certificate to prove this. Return flyers are also eligible to purchase ‘Sport Flyer’ packages.
All flyers must complete an iFLY ‘first timer’ package before purchasing a ‘return flyer’ or ‘Sport flyer’ package unless, you hold a current skydiving (sport) license or are registered as a ‘flyer’ on the International Bodyflight Association (IBA) website (www.tunnelflight.com).
An instructor may stop the flight or remove a flyer from the wind if he deems the flyer to be dangerous. A refund will not be issued if this occurs.

High Fly Add-on

The High Fly add-on is not available in all sessions and is not-guarenteed, even if pre-booked. This is due to instructor availability, along with safety reasons for both the customer and instructor, which is dependent on the stability of the person flying, as well as their ability to respond well to instructions. This assessment can only be made once in the wind.
Having previously done a High Fly does not guarentee that it can happen on a return visit.

Photos and Videos

Photos and videos purchased from or supplied by iFLY remain copyright to iFLY and its related bodies corporate who own and retain the right to the footage and photographs.
These may be used for company marketing purposes, and may only be used or reproduced by the purchaser or recipient for private or domestic purposes and must not be used for any commercial purpose, including promotion of any supplier or any supplier’s products or services without iFLY's prior permission.
Please be advised that, should there be any technical issues relating to camera equipment, no warranties can be made against the individual indoor skydive as the filming and indoor skydive are two separate products. All media recorded by iFLY will be tested on the day of your flight. Media will be made available to all purchasers for viewing on that same day, should you wish to view it. Your acceptance on the day of the video will be deemed as your approval of the video being in full working order. No refunds will be made available after your departure from our offices.
If your video footage does not play, please contact us within 28 days so we can issue you with a replacement. After this time we will not guarantee the footage will be available and no refunds will be available. If due to a technical error we are unable to provide you with your pre-purchased video or photo, we reserve the right to substitute the item with a product of equal value.

Promotions

Black Friday 2024

Two Extra Free flights with the Family and Friends Package. Now, a total of 10 flights for 2-5 flyers to share.
- Sydney $360
- Gold Coast $295.20 off peak / $311.20 peak
Offer available from 18.11.24 to 02.12.24. Can book for a future date.
The total flight time on the Family and Friends will be split evenly amongst the flyers. This may result in 4 flyers doing a total of 8 longer flights. Speak to your instructor if you would like to split it differently.
Gift Vouchers valid for 1 year.
Not available in conjunction with other offers
All other standard terms and conditions apply

Christmas Gifting 2024

GOLD COAST OFFERS
- Buy 2+ iFLY Basics for $79pp
- Buy 2+ iFLY Values for $99.50pp
SYDNEY OFFERS
- Buy 2+ iFLY Basics for $99.50pp
- Buy 2+ iFLY Values for $119.50pp
Offer available from 15.10.24 to 25.12.24. Can book for a future date.
Gift Vouchers valid for 3 years.
RRP iFLY Gold Coast: Basic $94 / Value $124
RRP iFLY Downunder (Sydney): Basic $119 / Value $154
Not available in conjunction with other offers
All other standard terms and conditions apply

Spring School Holidays 2024

GOLD COAST OFFERS
- Buy a Family and Friends and get 2 extra free flights (10 flights in total)
- Save 10% when you buy one Basic or Value Package
- Save 15% when you buy 2 or more Basic Packages
- Save 20% when you buy 2 or more Value Packages
SYDNEY OFFERS
- 15% off all First Timer packages
Offer available from 09.09.24 to 14.09.24. Can book for a future date.
Gift Vouchers valid for 1 year.
RRP iFLY Gold Coast: Basic $94 / Value $124 / Family and Friends $295.20 off peak or $311.20 peak
RRP iFLY Downunder (Sydney): Basic $119 / Value $154 / Family and Friends $360 / Fast Track $299
The total flight time on the Family and Friends will be split evenly amongst the flyers. This may result in 4 flyers doing a total of 8 longer flights. Speak to your instructor if you would like to split it differently.
Not available in conjunction with other offers
All other standard terms and conditions apply

Father's Day 2024

Buy a Family and Friends package and get 2 extra free flights. A total of 10 flights for 2-5 flyers to share
The total flight time will be split evenly amongst the flyers. This may result in 4 flyers doing a total of 8 longer flights. Speak to your instructor if you would like to split it differently.
Offer available from 19.08.24 to 09.09.24. Can book for a future date.
Gift Vouchers valid for 1 year.
RRP iFLY Gold Coast: $295.20 Off Peak / $311.20 Peak
RRP iFLY Downunder (Sydney): $360
Not available in conjunction with other offers
All other standard terms and conditions apply

Winter Thrills

GOLD COAST OFFERS
- Basic for 2+ $79.50pp
- Value for 2+ $99.50pp
SYDNEY OFFERS
- Basic for 2+ $101pp
- Value for 2+ $123pp
Offer available from 01.08.24 to 31.08.24. Can book for a future date.
Gift Vouchers valid for 1 year.
RRP iFLY Gold Coast: Basic $94 / Value $124
RRP iFLY Downunder (Sydney): Basic $119 / Value $154
Not available in conjunction with other offers
All other standard terms and conditions apply

Winter School Holidays 2024

GOLD COAST OFFERS
- Buy a Family and Friends and get 2 extra free flights (10 flights in total)
- Save 10% when you buy one Basic or Value Package
- Save 20% when you buy 2 or more Basic or Value Packages
SYDNEY OFFERS
- 15% off all First Timer packages
Offer available from 01.07.24 to 31.07.24. Can book for a future date.
Gift Vouchers valid for 1 year.
RRP iFLY Gold Coast: Basic $94 / Value $124 / Family and Friends $295.20 off peak / $311.20 peak
RRP iFLY Downunder (Sydney): Basic $119 / Value $154 / Family and Friends $360
Not available in conjunction with other offers
All other standard terms and conditions apply

EOFY 2024

OFFERS
- Buy a Family and Friends and get 2 extra free flights (10 flights in total)
- Save 10% when you buy one Basic or Value Package
- Save 20% when you buy 2 or more Basic or Value Packages
Offer available from 10.05.24 to 30.06.24. Can book for a future date.
Gift Vouchers valid for 1 year.
RRP iFLY Gold Coast: Basic $94 / Value $124 / Family and Friends $295.20 off peak / $311.20 peak
RRP iFLY Downunder: Basic $119 / Value $154 / Family and Friends $360
Not available in conjunction with other offers
All other standard terms and conditions apply

Mother's Day 2024

Buy a Family and Friends and get 2 extra free flights for Mum (10 flights in total)
Offer available from 29.04.24 to 19.05.24. Can book for a future date.
Gift Vouchers valid for 1 year.
Not available in conjunction with other offers
All other standard terms and conditions apply

Autumn School Holidays 2024

Buy two or more and save
Gold Coast Basic $84.50pp (save $9.50pp) / Value $104.50pp (save $19.50pp)
Sydney Vasic $99.50pp (save $19.50pp) / Value $134.50pp (save $19.50pp)
Offer available from 20.03.24 to 28.04.24. Can book for a future date.
Gift Vouchers valid for 3 years.
Not available in conjunction with other offers
All other standard terms and conditions apply

Junior Ambassador Search

Enter from 11.03.24 to 19.04.24
Prize: 3 hours of coached tunnel time available to one winner ambassdor at iFLY Downuder and the same to another at iFLY Gold Coast.
Fill in the application form and submit your video to enter.
Competition judged on current social media following, enthusiasm for our sport and ability to create an engaging piece to camera.
Winner must be able to fly at least 6 times over the year and document their flying journey. Must share promocode with their following and be willing to try other local activities too.
Winner will be decided by the iFLY Marketing Team and announced by 26.04.24. Their decision is final.
By entering the competiton you agree to have your first name and entry shared online.
All other standard terms and conditions apply.

iFLY Valentines 2024

Offer available from 01.02.24 to 18.02.24
Gift Vouchers valid for 1 year.
Not available in conjunction with other offers
All other standard terms and conditions apply

iFLY Summer Special 2023/2024

Offer available from 26.12.23 to 31.01.24
OFFER Gold Coast
- Basic for Two: $149 (save $63) available to 31.01.24
- Value for Two: $199 (save $95) available to 31.01.24
- Family and Friends: $349 (save $40) available to 31.01.24
Savings based on peak prices of $106 Basic, $147 Value and $389 Family and Friends.
OFFER Sydney (offer available from 03.01.24)
- Basic for Two: $189 (save $49) available to 31.01.24
- Value for Two: $229 (save $79) available to 31.01.24
- Family and Friends: $399 (save $51) available to 31.01.24
Savings based on peak prices of $119 Basic, $154 Value and $450 Family and Friends.
Can book beyond 31.01.24 if booked prior.
Gift Vouchers valid for 1 year.
Not available in conjunction with other offers
All other standard terms and conditions apply

iFLY Christmas Special 2023

Offer available from 01.11.23 to 25.12.23
Offer
- Sydney
  - Basic for Two: $189 (save $49)
  - Value for Two: $245 (save $63)
- Gold Coast
  - Basic for Two: $149 (save $63) available to 08.12.23
  - Value for Two: $199 (save $95) available to 08.12.23
  - Basic for Two: $169 (save $43) available from 09.12.23
  - Value for Two: $235 (save $59) available from 09.12.23

Savings based on peak prices of $119 Basic / $154 Value in Sydney and $106 Basic and $147 Value on the Gold Coast.
Available for direct bookings and gift vouchers
Gift vouchers valid for three years from date of purchase
Not available in conjunction with other offers
All other standard terms and conditions apply

iFLY Black Friday 2023

Offer on sale until 29.11.23
Offer
- iFLY Family and Friends
  - iFLY Downunder: (Sydney West): $399 (save $51)
- - iFLY Gold Coast: $349 (save $40)
Available for direct bookings until 30.06.23
Vouchers valid for 1 year.
All other standard terms and conditions apply

iFLY The Epic Sale 2023

Offer available for purchase from 24.10.2023 at 10am AEDT to 26.10.2023 at 5pm AEDT
The Epic - iFLY Downunder (Sydney West) purchases include flight time only
- Purchase between 5 and 9 hours: $840p/h
- Purchase between 10 and 19 hours: $750p/h
- Purchase 20 or more hours: $660p/h
The Epic - iFLY Gold Coast purchases include flight time with coaching
- Purchase between 5 and 9 hours: $948p/h
- Purchase between 10 and 19 hours: $849p/h
- Purchase 20 or more hours: $750p/h
Account valid for 2 years from date of purchase
Time cannot be resold, transferred, or extended
Valid Off Peak at tunnel of purchase only
Account holder must be in the wind at all times
Not available in conjunction with other offers
All other standard Terms & Conditions apply

iFLY Christmas Specials 2022

Offer on sale from 17.10.22 to 26.12.22
Available for direct bookings and gift vouchers
- Gift vouchers valid for 3 years from date of purchase
Promotion on the following products, specific to each venue:
- Sydney
  - Valid at iFLY Downunder (Sydney West) only
- iFLY Basic Christmas Special
  - Price: $189 for two flyers
  - 2 standard length flights per person
  - Minimum 2 people
  - Additional flyers can be added at the discounted rate of $94.50 pp
  - Standard RRP: $114 pp
- iFLY Value Christmas Special
  - Price: $259 for two flyers
  - Minimum 2 people
  - 2 double length flights per person
  - Additional flyers can be added at the discounted rate of $129.50 pp
  - Standard RRP: $154 pp
- Gold Coast
  - Valid at iFLY Gold Coast only
- iFLY Basic Christmas Special
  - 2 standard length flights per person
  - Minimum 2 people
  - Off peak: $158 for two flyers
    - Additional flyers can be added at the discounted rate of $79pp
    - Standard RRP: $84pp
  - Peak: $188 for two flyers
    - Additional flyers can be added at the discounted rate of $94 pp
    - Standard RRP $104pp
  - Valid to fly anytime
- iFLY Value Christmas Special
  - 2 double length flights per person
  - Minimum 2 people
  - Off peak: $198 for two flyers
    - Additional flyers can be added at the discounted rate of $99pp
    - Standard RRP $114pp
    - Valid to fly during Off-Peak sessions only
  - Peak: $248 for two flyers
    - Additional flyers can be added at the discounted rate of $124pp
    - Standard RRP $144pp
    - Valid to fly anytime
Not valid in conjunction with any other offers
All other standard terms and conditions apply.

Father's Day 2022

Offer on sale from 19.09.22
Product offers:
- iFLY Downunder (Sydney West): iFLY Basic for Two Father's Day Special $189
  - Save $39 compared to iFLY Basic RRP of $114 per person
- iFLY Gold Coast: iFLY Value for Two Father's Day Special $198 Off Peak / $248 Peak
  - Off-Peak: Save $15 per perso compared to standard iFLY Value RRP
  - Peak: Save $20 person compared to standard iFLY Value RRP
Available for direct bookings and gift vouchers
Gift vouchers valid for 3 years
Can't be used in conjunction with any other offer
All other standard terms and conditions apply

iFLY Christmas Specials 2021

Offer on sale until 26.12.21
Promotion on the following products per venue:
- iFLY Basic Christmas Special - Two Flights each for two people
  - iFLY Downunder (Sydney West): iFLY Basic RRP is $119 onsite per person. SAVE $49
- iFLY Value Christmas Special - Two double length flights for two people
  - iFLY Downunder (Sydney West): iFLY Value RRP is $159 onsite. SAVE $59
  - iFLY Gold Coast: iFLY Value RRP is $114 onsite. SAVE $30
Available as a gift voucher with standard 3 year validity from date of purchase
Available for direct bookings until 31.10.22
All other standard terms and conditions apply

Sport/Experienced Flyers Terms & Conditions

All sport/experienced flyers must abide by the general Terms & Conditions, as well as the below terms.

Reservation Time

Your reservation time is your scheduled flight time. This means that professional flyers should arrive no less than 30 minutes before their scheduled flight time in order to complete any paperwork and attend training as necessary.
Late arrivals will be moved to the next available session or rescheduled for a nominal fee. Flyers who arrive late and consequently miss the pre-flight briefing may be subject to a rescheduling fee. Please note the next available flight, may not be on the same date as your booking.

Rescheduling & Cancellations

You may reschedule your flight free of charge with a minimum of 48 hours notice by emailing info@ifly.com.au or calling 1300 435 966.
For bookings cancelled or rescheduled within 48 hours there is a $5 per minute rescheduling fee payable before your flight can be moved or cancelled.
iFLY reserves the right to cancel flights at short notice due to mechanical failure, unscheduled repairs, maintenance or anything outside of our control.
In the event that iFLY does cancel your booking, it will be rescheduled at the next available timeslot. No refund will be available.
There will be no refund for cancellations made by the customer.
If you fail to arrive for your flights, your booking will be void and no refunds will be issued.
iFLY does not offer refunds, wholly or partially. Please make sure you agree to the Terms & Conditions before purchasing your flight.
Cancellations require 48 hours’ notice. Such reservations may only be rescheduled under the same terms as the original reservation’s pricing and applicable restrictions. As a courtesy, iFLY may elect to reschedule such cancellations, but shall do so at its sole discretion and may require the payment of an administrative fee.
Customers with repeated cancellations or no-shows may lose flight privileges.
iFLY cannot be held responsible for missed reservations as a result of extenuating circumstances such as transportation, weather, nor any other reason outside of the control of iFLY, nor for expenses related to scheduled reservations.

Flight Time

Experienced Flyer packages ("block time") are measured in minutes.
Experienced Flyer packages can only be purchased by existing experienced flyers; flyers completing their AFF; flyers who hold an A License or above in the sky; or flyers who have completed an iFLY Return Flyer package in the last 6 months.
- For iFLY Return Flyers, a coaching package must be added to your Sports Flyer package so that an Instructor can be assigned to assist you in the wind.
Tunnel time begins when the doors close and ends when the doors open. System start-up, shut-down, and flyer transition time will reduce the amount of useable flight time.
When sports flyer block time is booked, the clock will be continuously rolling. Please be courteous to other flyers and exit when your flight time is finished.
Use of tunnel time is the responsibility of the purchaser and/or flyers. iFLY and its instructors and coaches will make every effort to maximise the useable flight time but is not responsible for any unusable time.
Any disputes regarding the amount of tunnel time must be made to the manager on duty and iFLY will make every effort to review complaints using the video recording system. In the event that the complaint is determined to be valid, iFLY will compensate the purchasers/and or flyers by with additional tunnel time and/or a partial refund at its sole discretion. A complaint is considered valid if tunnel time delivered is more than five seconds less than the Tunnel Time purchased, according to the video recording.
Flyers must declare their flight plan to the relevant instructor before the flight session.
Multiple flyers are only permitted in the tunnel together if all flyers are signed off to fly with others and has been pre-approved by the Instructor on the door.

Bulk Packages and Team Accounts

Professional Flyer packages can be booked by individuals or a team account can be established.
Team accounts can have up to 5 account holders and at least one account holder must be flying at all times when the team account is in use.
Customers wanting to fly when the account holder is not flying will need to purchase a separate package under their own name.
Advanced flyer packages can be split across multiple sessions.
Account holders are responsible jointly and severally for the account, for any costs incurred against the account and able to book tunnel time against the account.
Any value on an account will be valid for 12 months from the deposit date or 12 months from a specified date at the time of purchase.
A $5 booking fee applies to any block time bookings made over the phone. This must be paid at the time of booking and is non-refundable. This does not apply to coached bookings where iFLY coaches are requested or organised iFLY endorsed tunnels camps and events.

Coaching

Flyers must request spotting or coaching at least 7 days in advance.
iFLY will notify you if a suitable spotter can not be sourced and/or a change of timeslots is required. iFLY will also notify you if the spotter is not available for matters outside of our control such as instructor illness or injury as soon as this information is available.
iFLY will make every effort to accommodate requests and will inform guests at the earliest available opportunity if a spotter cannot be found.
All iFLY coaching must be paid in advance to confirm the coach.
Flyers may bring their own coaches. The coaches must take a hands off approach, unless they have the relevant and current IBA tunnel instructor rating.
Coaching requests must be made by contacting your coach directly. If you are a new coaching customer or do not have your coach’s contact details, please use the booking form found here: https://downunder.iflyworld.com/coaching
Instructors employed by iFLY may coach on- or off-shift. When on-shift, during their normal rostered hours they may have other students in the same session which could include first time flyers. This may result in limited time to brief and debrief the coached session.
When booking an on-shift coach, iFLY will guarantee a specific coach within a 4-week time frame. Beyond this, we will attempt to accommodate your request, but reserve the right to substitute with a Level 4+ coach or move your requested time slots if the requested coach or time slot is unavailable.
On-shift, one instructor is provided per session. If you require a head down coach and spotter, you should consider arranging an ‘off-shift’ coach to assist. iFLY will provide the spotter, but this person will hold you from the back and in-flight communication will be restricted.
Some instructors coaching off-shift are not employed by iFLY during these hours. Your agreement with iFLY is solely for the tunnel time component to your booking. Any payment for off-shift coaching services is payable to the coach.

Fly Unlimited Packages

Available at iFLY Sydney and iFLY Gold Coast only.
Flight sessions can only be booked onsite.
- We will show you the manifest and session availability at the time of purchase and on your chosen flight date.
- You can only manifest for one session at a time by booking 30 minutes before a flight session.
Available Flight sessions:
- iFLY Sydney: First session is 10:00. The last available flight session for unlimited purchasers is 20:00.
- iFLY Gold Coast: First session is 10:00. The last available flight session for unlimited purchasers is 18:00
- Management holds the rights to open additional flight sessions for unlimited purchasers or use block outs as required.
If there are multiple 'unlimited' customers waiting to fly, available flight time will be evenly divided between customers.
The purchaser must be in the wind at all times, but can share the wind with others. All flyers must be signed off to perform the skills they intend to fly when sharing the air.
External coaches and spotting:
- Spotting is available as per the level of instructor on the door only. The instructor may coach at an additional fee, or an external coach can be organised.
- External coaches must hold an IBA coach rating and follow the IBA coaching and spotting rules. An external coach can coach as per the level of instructor on the door only.
- External coaches can not coach more than 1 flyer per Unlimited Package. Additional students must purchase their own Unlimited package.
- Not available for coaches to onsell.
If first-time flyers are booked into the session, there must be an equal amount of minutes reserved for the first-timers.
- For example. 6x iFLY Basics; there must be an equal amount of 6 minutes left in the session for extra flights to be sold.
- In this case 6x iFLY basics is 12 minutes + an additional 6 minutes for extra flights to be sold, leaves 12 minutes available for the unlimited flyer to book.
Packages available for block time only.
Maximum of 6 Unlimited package flyers on any given day.
Not available in conjunction with any other offer.
This offer may end at any time; any existing/pre-purchased unlimited packages will be honored.
All other standard terms and conditions apply.

Please note the Fly Unlimited 5 Day and half-day packages have been discontinued. Any existing/pre-purchased vouchers will be honored.

Event Suitability

From time to time iFLY runs special events, camps and competitions which require a certain level of skill. iFLY reserves the right to refuse to allow flyers to participate in such events if they do not have the appropriate level of skill. Flyers should discuss the necessary skill level before booking into such as event.
All participants in Junior Flight Club must have flown with iFLY in the previous 6 months. Participants in the Junior Flight Club holiday camps do not have to comply with this requirement.

Founding Members

Founders who purchase 'sports flyer' packages, must fly in all flights to benefit from the Founders discount.
Founders wishing to 'coach' students using their Founders Club discounted flight time, must be in the tunnel (in the wind) at all times.
Founders may share an Advanced Flyer package with non-founders. The Founders discount will only apply to the portion purchased by the Founder, for use by the Founder.
Founders are entitled to discounts on all standard flight packages, for use by the founder only or when the Founder is present and flying as part of a ‘First Timer’ package, for example the ‘iFLY Family and Friends’ package, when the Founder can be joined by up to 4 others.
Founders club discounts do not apply to tunnel camps, skydiver events, special promotions, or in conjunction with any other offer.

Founders Benefits

Silver Founders	Gold Founders	Platinum Founders
5% Discount on hourly tunnel time purchased Priority access to training rooms and club lounge Invites to Founders Events & Founder Newsletters	10% Discount on hourly tunnel time purchased Priority access to training rooms and club lounge Exclusive discounts on Merchandise and Memorabilia Invites to Founders Events & Founder Newsletters	20% Discount on hourly tunnel time purchased Priority access to training rooms and club lounge Exclusive discounts on Merchandise and Memorabilia Invites to Founders Events Founder Newsletters

xRG Flight Club

To view xRG Flight Club Terms & Conditions, click here.

Spooky Sports Flyer Sale - October 2024

Purchaser is deemed the account holder (user) for the time purchased unless the user is under 18 years of age.
Only ONE account per purchaser, only one person (you) on the account.
Spooky Sports Flyer Sale time must be used within 12 months (1 year) of you first receiving access to your account for use.
Spooky Sports Flyer Sale time is not for resale, transfer or refund.
Spooky Sports Flyer Sale time must be flown before expiry and the account cannot be extended. Any remaining Spooky Sports Flyer Sale time at the end of your expiry is deemed to be forfeited.
The Spooky Sports Flyer Sale promotion is based on the purchase of tunnel time for use at iFLY Downunder (Sydney) in accordance with the terms of the iFLY terms and conditions. The Spooky Sports Flyer Sale promotional rate is only available for use during off-peak sessions. Booking into a peak session will charge the account at the peak rate of $26 per minute.
The Spooky Sports Flyer Sale promotion is available for purchase until 30th November 2024.
Your account will not be credited until full cleared funds have been received (particularly when paying by Direct Bank Transfer).
Further discounts do not apply to this promotion.
Spooky Sports Flyer Sale is only available for use by experienced skydivers or tunnel flyers. Purchaser (you) warrants that he/she is an experienced skydiver or tunnel flyer. If the purchaser is not an experienced skydive or tunnel flyer, iFLY will ask you to complete a first timer package at an xReality Group Ltd facility at your cost before utilising your Spooky Sports Flyer Sale time.
You must be present and “in the wind” at an xReality Group Ltd facility at all times while the hours you have purchased are being used. You may invite additional flyers to fly in the tunnel during your flight time in accordance with the iFLY general flight terms and conditions. All additional flyers must have either completed an iFLY ‘first timer’ package unless they hold a current skydiving (sport) license or are registered as a ‘flyer’ on the IBA website (www.tunnelflight.com) and must abide by the iFLY general flight terms and conditions.
Account Holder (Purchaser/you) must abide by iFLY general flight terms and conditions.

Progression Rates Bulk Packages

Progression Rates Bulk Packages
Purchaser (you) must be an individual. Progression Rates Bulk Packages not available to corporations, associations, non-incorporated associations or groups.
Purchaser is deemed the account holder (user) for the time purchased unless the user is under 18 years of age.
Only ONE account per purchaser, only one person (you) on the account.
The Progression Rates Bulk Packages offer is based on the purchase of tunnel time for use at iFLY Downunder (Sydney West) or iFLY Gold Coast in accordance with the terms of the iFLY terms and conditions. Progression Rates Bulk Packages are only available for use during Off Peak – which varies in each facility. Off Peak times are subject to change.
Progression Rates Bulk Packages can only be purchased through iFLY Downunder (Sydney West) or iFLY Gold Coast, and cannot be purchased via any other means unless notified by iFLY Downunder (Sydney West) and iFLY Gold Coast.
There is no maximum limit to the number of hours an individual can purchase, however, a minimum purchase requirement will determine the rate given to the account holder.
The 5 Hour Price requires a minimum purchase of five (5) hours up to a maximum of nine (9) hours in order to secure a given rate as specified on the website.
The 10 Hour Price requires a minimum purchase of ten (10) hours in order to secure a given rate as specified on the website.
Your account will not be credited until full cleared funds have been received (particularly when paying by Direct Bank Transfer).
Progression Rates Bulk Packages prices are subject to change at the sole discretion of xReality Group Ltd at any time.
Progression Rates Bulk Packages time must be used within 12 months of you first receiving access to your account for use.
Progression Rates Bulk Packages time is not for resale, transfer or refund.
Progression Rates Bulk Packages are only available for use by experienced skydivers or tunnel flyers. Purchaser (you) warrants that he/she is an experienced skydiver or tunnel flyer. If the purchaser is not an experienced skydive or tunnel flyer, iFLY will ask you to complete a first timer package at an xReality Group Ltd facility at your cost before utilising your Progression Rates hours.
You must be present and “in the wind” at an xReality Group Ltd facility at all times while the hours you have purchased are being used. You may invite additional flyers to fly in the tunnel during your flight time in accordance with the iFLY general flight terms and conditions. All additional flyers must have either completed an iFLY ‘first timer’ package unless they hold a current skydiving (sport) license or are registered as a ‘flyer’ on the IBA website (www.tunnelflight.com) and must abide by the iFLY general flight terms and conditions.
Account Holder (Purchaser/you) must abide by iFLY general flight terms and conditions.
Progression Rates Bulk Packages hours cannot be used in conjunction with any other offer

5 Hour Camp Package

Purchaser (you) must be an individual. 5-Hour Camp Package not available to corporations, associations, non-incorporated associations or groups.
Purchaser is deemed the account holder (user) for the time purchased unless the user is under 18 years of age.
Only ONE account per purchaser, only one person (you) on the account.
The 5-Hour Camp Package offer is based on the purchase of tunnel time including coaching for use at iFLY Downunder (Sydney West) in accordance with the terms of the iFLY terms and conditions. 5-Hour Camp Package are only available for use during Off Peak. Off Peak times are subject to change.
5-Hour Camp Package can only be purchased through iFLY Downunder (Sydney West) and cannot be purchased via any other means unless notified by iFLY Downunder (Sydney West).
When purchasing 5-Hour Camp Package, you will meet with a Flight Club representative to plan your flight progression program.
There is no maximum limit to the number of hours an individual can purchase, however, a minimum purchase requirement of 5 hours is required to receive the special rate as specified on the website.
Your account will not be credited until full cleared funds have been received (particularly when paying by Direct Bank Transfer).
5-Hour Camp Package prices are subject to change at the sole discretion of xReality Group Ltd at any time.
5-Hour Camp Package time must be used within 5 days of our first booking made from the account.
Any time not flown within 5 days will be forfeit.
5-Hour Camp Package time is not for resale, transfer or refund.
5-Hour Camp Package are only available for use by experienced skydivers or tunnel flyers. Purchaser (you) warrants that he/she is an experienced skydiver or tunnel flyer. If the purchaser is not an experienced skydive or tunnel flyer, iFLY will ask you to complete a first timer package and purchase a Flight Club membership at an xReality Group Ltd facility at your cost before utilising your Progression Rates hours.
You must be present and “in the wind” at an xReality Group Ltd facility at all times while the hours you have purchased are being used. You may invite additional flyers to fly in the tunnel during your flight time in accordance with the iFLY general flight terms and conditions. All additional flyers must have either completed an iFLY ‘first timer’ package unless they hold a current skydiving (sport) license or are registered as a ‘flyer’ on the IBA website (www.tunnelflight.com) and must abide by the iFLY general flight terms and conditions.
Account Holder (Purchaser/you) must abide by iFLY general flight terms and conditions.
5-Hour Camp Package hours cannot be used in conjunction with any other offer.

EPIC Australia Sale

Purchaser (you) must be an individual. Epic Australia Sale is not available to corporations, associations, non-incorporated associations or groups.
Purchaser is deemed the account holder (user) for the time purchased unless the user is under 18 years of age.
Only ONE account per purchaser, only one person (you) on the account.
The Epic Australia Sale promotion is based on the purchase of tunnel time for use at iFLY Downunder (Sydney), iFLY Gold Coast and iFLY Perth in accordance with the terms of the iFLY terms and conditions. The Epic Australia Sale promotional rate is only available for use Monday to Friday (off-peak), excluding between 6:00pm to 8:00pm, school holidays and public holidays available for use in regular off-peak times. Off-peak times varies in each facility and are subject to change.
Epic Australia Sale is an online purchase only and cannot be purchased via any other means unless notified by iFLY Downunder (Sydney), iFLY Gold Coast and iFLY Perth.
There is no limit to the number of hours an individual can purchase, however, the total number of Epic Australia Sale hours available for the entire promotion is limited.
Epic Australia Sale hours are available for online purchase from 10:00am AEDST Monday 22 October 2018.
The Epic Australia Sale will open 2 hours earlier exclusively for xReality Group Ltd Founding Members. For these members, the sale will commence at 8:00am AEDST Monday 22 October 2018.
The stock may run out at any time during your purchase process. To avoid disappointment, ensure you finalise your transaction as soon as possible.
Your account will not be credited until full cleared funds have been received (particularly when paying by Direct Bank Transfer).
Epic Australia Sale time must be used within 60 months (5 years) of you first receiving access to your account for use.
Epic Australia Sale time is not for resale, transfer or refund.
Epic Australia Sale time must be flown before expiry and the account cannot be extended. Any remaining Epic Australia Sale time at the end of your expiry is deemed to be forfeited.
Founder discounts do not apply to this promotion.
Epic Australia Sale is only available for use by experienced skydivers or tunnel flyers. Purchaser (you) warrants that he/she is an experienced skydiver or tunnel flyer. If the purchaser is not an experienced skydive or tunnel flyer, iFLY will ask you to complete a first timer package at an xReality Group Ltd facility at your cost before utilising your Epic Australia Sale hours.
You must be present and “in the wind” at an xReality Group Ltd facility at all times while the hours you have purchased are being used. You may invite additional flyers to fly in the tunnel during your flight time in accordance with the iFLY general flight terms and conditions. All additional flyers must have either completed an iFLY ‘first timer’ package unless they hold a current skydiving (sport) license or are registered as a ‘flyer’ on the IBA website (www.tunnelflight.com) and must abide by the iFLY general flight terms and conditions.
Account Holder (Purchaser/you) must abide by iFLY general flight terms and conditions.
Epic Australia Sale hours cannot be used in conjunction with any other offer.

Contact Us

Please contact us at info@ifly.com.au if you have any questions, comments, or concerns.